Refund policy

Returns

You can start a return here.

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of delivery.

Purchasers that opted in for Checkout+ will have free return shipping. Purchasers that opted out are responsible for all return shipping fees, which will be deducted from the refund.

To qualify for a return, items must be unused, in the same condition you received them, and in their original packaging. Items showing signs of use may not be eligible for a refund.

The following items cannot be returned: gift cards, sale and clearance items, some health and personal care items, perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

If a returned item is deemed unsuitable for a return, Queen Nails & Beauty Supplies reserves the right to refuse the return.

Exchanges and Store Credit

Eligible items can be returned for a refund, store credit, or an exchange. Choose an exchange and we'll add a $5 bonus toward your new item.

If your item arrived damaged, defective, or incorrect, start a return here and include a photo of the issue. Once approved, we'll cover the return shipping.

Package Protection

You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund or store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.